Option Flex: Standard and Extra

Up to when can changes be made?

You can transfer your package to a friend or a family member (name changes) up to 30 days before departure. Changes to travel dates, destination, hotel or room category can be made up to 72 hours before departure from Canada for Option Flex Standard and up to 24 hours before departure from Canada for Option Flex Extra. All changes are subject to hotel and flight availability.

Can more than one change be made to the same file?

Yes. Multiple changes can be made, but they must all be made at the same time. Additional changes after that will be subject to penalty. Changes are subject to availability.

If the package price is higher after a change, will I be required to pay the difference? If lower, will I be refunded?

If the price for the new travel dates/destination/hotel/room category is higher, you must pay the difference. No refund will be given should the price be lower than the initial price.

How much time do I have to cancel a booking?

With Option Flex Standard, you can cancel up to 72 hours before departure from Canada.
With Option Flex Extra, you can cancel up to 24 hours before departure from Canada.

Will I be refunded?

With Option Flex Standard, if you cancel up to 72 hours before departure from Canada, you will receive a travel credit in the amount of the penalty at the time of cancellation, and the balance will be refunded in the original method of payment. The refund excludes the amount paid for Option Flex Standard.

You will receive the travel credit and refund within about 15 days. Travel credits will be issued in the name of each traveller on file at your travel agency and may be redeemed for any Transat product.

With Option Flex Extra, if you cancel up to 24 hours before departure from Canada, you will get a refund for the amount paid at the time of cancellation, in the method of payment on file. This excludes the amount paid for Option Flex Extra.

How long after cancellation do I have to wait before booking another package?

For both Option Flex Standard and Option Flex Extra, you must wait 10 days after cancellation to make a new booking.

How can I cancel or make changes?

All requests for changes or cancellations must be made through your travel agent. If your travel agent is unavailable within the time window required for changes or cancellations (up to 72 hours before departure for Option Flex Standard and 24 hours before departure for Option Flex Extra), you should complete the online cancellation form to process the request.

Can I book through another agency after cancelling?

No. After cancelling, the Option Flex credit will remain on your file. Since your file can only be modified by the travel agent who created it, you cannot book through another agency. In the event that the original travel agency is closed, you are asked to contact Transat directly.