The Fives Downtown Hotel & Residences

5 stars

The Fives Downtown Hotel & Residences is a sophisticated and contemporary oasis nestled in the heart of Playa del Carmen. This luxurious property seamlessly blends modern design with the rich cultural tapestry of the Riviera Maya, offering a distinctive and immersive experience.

Guests can expect spacious accommodations with upscale amenities, sleek furnishings, and panoramic views of the surrounding cityscape. Beyond the high-end accommodations, The Fives Downtown Hotel & Residences offers an array of world-class facilities and services. Indulge in exquisite dining options featuring a diverse culinary selection, from international flavors to local Mexican delicacies. The rooftop pool and lounge areas provide a serene escape, allowing guests to unwind while enjoying breathtaking views of the Caribbean Sea.

The hotel offers personalized services, an upscale spa and a prime location within walking distance to Playa del Carmen's famous Fifth Avenue, known for its shops, restaurants, and vibrant nightlife. The Fives Downtown Hotel & Residences aims to exceed expectations, providing an unforgettable experience in one of Mexico's most sought-after destinations.

10 Avenida Nte. & Calle 2 Nte. Playa del Carmen Quintana Roo 77710 Mexico

56 km From Cancun International Airport

Hotel Photos

Voltage
110/120volts
Number of rooms
133
Local time
10:14
Check in time
15:00
Check out time
12:00

City center
Close to a trendy area
In town
1 building
2 pools
4 restaurants
3 bars
WiFi: entire complex
Spa ($)
Fitness center
In-room safe

Hotel coordinates The Fives Downtown Hotel & Residences

10 Avenida Nte. & Calle 2 Nte. Playa del Carmen Quintana Roo 77710 Mexico

56 km from Cancun International Airport

Telephone : +52 (984) 980.0541
Email : info@thefivesdowntownhotel.com

Important information

Before you travel, it’s important that you check the entry requirements of your destination country and the measures to follow upon your return. See details in our practical guide.

Visit the Government of Canada travel website for advice and advisories and information regarding safety and security, entry and exit requirements, health and vaccination, climate and government assistance.

- Environmental tax The tax (per night/per room) is charged by the hotel. Payment can be done by cash (pesos or us dollar) or credit card. Subject to change without prior notice.

- Paving works Please note that paving work is underway on the highway connecting Cancun airport to the hotel areas. This work is expected to continue for approximately 3 months. Due to the reduction in the number of lanes, significant delays may occur during transfers. Transat has adjusted the transfer times accordingly, thank you for your patience and understanding.

Hotel's health and safety protocol

Room details

Included in all the rooms

Shower : Rain • Room Service ($) • Fully-equipped kitchen • Work Area • Mini-Fridge • Central air-conditioning • Hairdryer • Iron • Coffee/tea-maker • Clock radio • Telephone • Microwave • Non-smoking • WiFi

Deluxe Room
- View
  Courtyard View
- Beds
  1 king-size and 1 sofa bed
- Occupancy
  Maximum 2
  2 adults max.
  1 children max.
- WiFi
  In-Room Safe
  Satellite TV
Details
WiFi
In-Room Safe
Satellite TV
Details
Room dimensions: 36 m² • Bathroom with shower only • Voltage: 110/120 • Bathrobes and slippers in room • Internet • Mini-bar • Accommodation
Superior Room
- View
  Courtyard View
- Beds
  1 king-size and 1 sofa bed
- Occupancy
  Maximum 4
  3 adults max.
  2 children max.
- WiFi
  In-Room Safe
  Satellite TV
Details
WiFi
In-Room Safe
Satellite TV
Details
Room dimensions: 44 m² • Full bathroom • Bath type : Regular • Voltage: 110/120 • Bathrobes and slippers in room • Internet • Mini-bar • Accommodation
Junior Suite
- View
  Courtyard View
- Beds
  1 king-size bed (bedroom 1)
- Occupancy
  Maximum 4
  3 adults max.
  2 children max.
- WiFi
  In-Room Safe
  Satellite TV
Details
WiFi
In-Room Safe
Satellite TV
Details
Room dimensions: 39 m² • Bathroom with shower only • Living area • Voltage: 110/120 • Bathrobes and slippers in room • Internet • Mini-bar • Accommodation
Beds details
1 sofa bed (living room)
1 Bedroom Resort Residence
- View
  Street View
- Beds
  1 king-size bed (bedroom 1)
- Occupancy
  Maximum 4
  3 adults max.
  2 children max.
- WiFi
  In-Room Safe
  Flat screen satellite TV
Details
WiFi
In-Room Safe
Flat screen satellite TV
Details
Room dimensions: 49 m² • Bathroom with shower only • Closed living room • Closed room
Beds details
1 sofa bed (living room)
2 Bedroom Resort Residence
- View
  Street View
- Beds
  1 king-size bed (bedroom 1)
- Occupancy
  Maximum 8
  6 adults max.
  2 children max.
- WiFi
  In-Room Safe
  Flat screen satellite TV
Details
WiFi
In-Room Safe
Flat screen satellite TV
Details
Room dimensions: 98 m² • Balcony • Bathroom with shower only • Closed living room • Closed room
Beds details
2 queen-size beds (bedroom 2); 1 sofa bed (living room)
Epic 2 Bedroom Presidential Penthouse Resort Residence
- View
  Ocean/Island View
- Beds
  1 king-size bed (bedroom 1)
- Occupancy
  Maximum 8
  6 adults max.
  2 children max.
- WiFi
  In-Room Safe
  Flat screen satellite TV
Details
WiFi
In-Room Safe
Flat screen satellite TV
Details
Room dimensions: 98 m² • Balcony • Bathroom with shower only • Whirlpool on balcony • Closed living room • Closed room
on 2 floors with a pool on the terrace
Beds details
2 queen-size beds (bedroom 2); 1 sofa bed (living room)
- For travel between November 1st 2024 and October 31st 2025
  Concierge service VIP Ambassador service
  Welcome cocktail upon arrival with a welcome letter
  Priority check-in at the hotel Private EPIC lobby
  Reservation Unlimited restaurant reservations
  Bath amenities Premium
  Pillow menu
  Aromatherapy in room
  Mini-bar Premium $
  Bottle of sparkling wine in room upon arrival and Chocolate Strawberries
  Bathrobes and slippers in room
  Spa Hydrotherapy access ( 30 min per day)
  Shuttle service to Playa Del Carmen & Puerto Morelos

General inclusions

For travel between November 1, 2024 and October 31, 2026

Roundtrip transfers between airport and hotel (package only)
Accommodation
Service of a representative at destination

Meal plans

For travel between November 1, 2024 and October 31, 2026

European Plan (no meals)

This plan is best suited for the curious traveller, looking to discover the local cuisine and activities. Meals, drinks and gratuities are not included on the European plan.

Product Types

For travel between November 1, 2024 and October 31, 2025

Package

Roundtrip transfers between airport and hotel (package only)
Roundtrip flight in Economy Class (package only)
Hotel taxes and service charges
Accommodation for the chosen period

Accommodation only

Hotel taxes and service charges
Accommodation for the chosen period

Epic Collection

Concierge service VIP Ambassador service
Welcome cocktail upon arrival with a welcome letter
Priority check-in at the hotel Private EPIC lobby
Reservation Unlimited restaurant reservations
Bath amenities Premium
Pillow menu
Aromatherapy in room
Mini-bar Premium $
Bottle of sparkling wine in room upon arrival and Chocolate Strawberries
Bathrobes and slippers in room
Spa Hydrotherapy access ( 30 min per day)
Shuttle service to Playa Del Carmen & Puerto Morelos

For travel between November 1, 2025 and October 31, 2026

Package

Roundtrip transfers between airport and hotel (package only)
Roundtrip flight in Economy Class (package only)
Hotel taxes and service charges
Accommodation for the chosen period

Accommodation only

Hotel taxes and service charges
Accommodation for the chosen period

Services

Parking available at the hotelAdditional fees
Fitness center
Evening entertainment
Laundry servicesAdditional fees
Not accessible for people with restricted mobility
Currency exchangeAdditional fees
Convention centreAdditional fees
Wine Cellar Additional fees
Massage Additional fees
Spa services Additional fees
Car RentalAdditional fees

Internet

Free WiFi available :
- the entire complex

Kids

Rooms for family of 5 or more
Minimum age to check in without an adult : 18 years old

Land activities

BicyclesAdditional fees
Fitness center

Spa Additional fees

For details, please inquire at the hotel.

Photos

Wedding and honeymoon

Photos

Restaurants

Bars

Hotel Photos

Rooms photos

Hotel activities

Aquatic excursion Additional fees

Catamaran Isla Mujeres Regular (from Riviera Maya)
Riviera Maya
10 hours
Underwater World (from Riviera Maya)
Riviera Maya
7 hours
Rio Secreto (from Riviera Maya)
Riviera Maya
5 hours
Luxury Sunset Sailing (from Riviera Maya)
Riviera Maya
4 hours

Cultural excursions Additional fees

Chichen Itza (from Riviera Maya)
Riviera Maya
½ day, 30 minutes
Tulum half a day Tour (from Riviera Maya)
Riviera Maya
2 hours, 30 minutes
Tulum & Village (from Riviera Maya)
Riviera Maya
5 hours, 30 minutes

Adventure tours and excursions Additional fees

ATV Xpress Double (from Riviera Maya)
Riviera Maya
4 hours, 30 minutes
ATV Xpress Single (from Riviera Maya)
Riviera Maya
4 hours, 30 minutes
3 Snorkeling Ecosystem (from Riviera Maya)
Riviera Maya
6 hours

FAQ

As rated by Transat 5 stars

Hotel ranking descriptions

5 starsA luxury resort offering first-class accommodation along with a very wide range of services and facilities.
4 starsA superior resort offering a high standard of accommodation along with a wide array of services and facilities.
3 starsAn intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
2 starsA standard resort offering comfortable accommodation and basic services.