Moon Palace The Grand Cancun

5 stars
Aerial, Moon Palace The Grand Cancun

Moon Palace The Grand Cancun

Moon Palace The Grand Cancun is a Riviera Maya resort nestled on Cancun’s tranquil south shore, approximately 10 km from the Cancun airport. As a guest of the all-inclusive resort, you also have access to the entire Moon Palace Cancun complex. The marbled-floor rooms are spacious and luxurious, with a beige and white-dominated décor, plush bedding, and 5-star amenities. Couples might want to book a swim-up room while families can book a Connecting room accommodating up to 5 people. All guests can expect to retreat in upscale accommodations with warm, attentive service. A spa ($), a fitness centre, and a golf course on site ($) are some of the hotel’s highlights.

Whether you enjoy the sunshine at the private beach lined with long chairs and palapas or by one of the numerous pools, the resort has you covered with non-motorized water sports and fun games. Each pool has its purpose and design, spanning from the Wellness Pool to the Olympic Pool. The resort also features an impressive water park with slides and a wave pool. Younger guests will have a blast at the amazing playroom filled with arcades, or at the Kid’s Club (ages 4 to 17) and Teen Club (ages 13 to 17). The complex offers a wide variety of land activities, such as basketball, spinning, tennis, mini-golf, yoga, and more. For an extra fee, guests can also have fun bowling ($) and ziplining ($).

With so many restaurants, guests can enjoy a new restaurant every night of their vacation. From healthy and hearty options to fresh and artfully prepared meals from around the world, to a plethora of sweet and savoury treats – a culinary journey awaits! Sip unlimited premium drinks at the resort’s many bars, including at the beach and many pools. In the evening, gather for karaoke, enjoy a nightcap in the lobby or take a seat at the indoor theater to watch a spectacular show for all.
Carretera Cancun-Chetumal km 340, 77500, Cancun, Quintana Roo, Mexico
10 km From Cancun International Airport

Hotel Photos

  • Voltage
    110/120volts
  • Number of rooms
    1316
  • Local time
    4:02
  • Check in time
    15:00
    Check out time
    12:00
  • Area: Cancun South Shore 
  • Beachfront
  • Close to a park/nature reserve
  • Close to an attraction/town/historical site
  • 3 floors
  • Kid's Club
  • 9 pools
  • 16 restaurants
  • 10 bars
  • WiFi: lobby, room
  • Spa ($)
  • Fitness center
  • In-room safe
  • Weddings
  • Beach

Hotel coordinates Moon Palace The Grand Cancun

Carretera Cancun-Chetumal km 340, 77500, Cancun, Quintana Roo, Mexico
10 km from Cancun International Airport
  • Telephone : 9988816000
  • Fax : 9988816001
  • Email : info@palaceresorts.com; toursinfo@palaceresorts.com
  • Map

    Moon Palace The Grand Cancun - Map
  • Hotel plan

    Moon Palace The Grand Cancun - Hotel plan

Important information

Before you travel, it’s important that you check the entry requirements of your destination country and the measures to follow upon your return. See details in our practical guide

Visit the Government of Canada travel website for advice and advisories and information regarding safety and security, entry and exit requirements, health and vaccination, climate and government assistance.

- Environmental tax The tax (per night/per room) is charged by the hotel. Payment can be done by cash (pesos or us dollar) or credit card. Subject to change without prior notice.

- Paving works Please note that paving work is underway on the highway connecting Cancun airport to the hotel areas. This work is expected to continue for approximately 3 months. Due to the reduction in the number of lanes, significant delays may occur during transfers. Transat has adjusted the transfer times accordingly, thank you for your patience and understanding.

Room details

Included in all the rooms

Shower : Regular • Bath type : Whirlpool • Whirlpool in room • Pillow Menu • Room Service • Individual air-conditioning • Hairdryer • Iron • Coffee/tea-maker • Clock radio • Telephone • Crib (On Request) • Non-smoking • Long-distance calls included • Voltage: 110/120 • Turn-down service • Bathrobes and slippers in room • In-room liquor dispenser • WiFi • Bottle of wine in room upon arrival • Aromatherapy • Bath amenities
  • Grand Deluxe Garden View

    • View
      Garden View
    • Beds
      1 king-size bed or 2 double beds
    • Occupancy
      Maximum 4
      4 adults max.
      2 children max.
      • Mini-Bar
      • In-Room Safe
      • Flat screen satellite TV
    Details
    • Mini-Bar
    • In-Room Safe
    • Flat screen satellite TV
    Details
    Room dimensions: 77 m² • Balcony or terrace • Bathroom with shower only • Extra bed (On Request)
    Nightly petits fours
  • Grand Swim Up Suite

    • View
      Pool or Garden View
    • Beds
      1 king-size bed or 2 double beds
    • Occupancy
      Maximum 4
      4 adults max.
      2 children max.
      • Mini-Bar
      • In-Room Safe
      • Flat screen satellite TV
    Details
    • Mini-Bar
    • In-Room Safe
    • Flat screen satellite TV
    Details
    Room dimensions: 79 m² • Balcony or terrace • Bathroom with shower only • Extra bed (On Request)
    Nightly petits fours
  • Grand Family Suite

    • View
      Run of the house View
    • Beds
      1 king-size bed (bedroom 1)
    • Occupancy
      Maximum 6
      4 adults max.
      4 children max.
      • Mini-Bar
      • In-Room Safe
      • Flat screen satellite TV
    Details
    • Mini-Bar
    • In-Room Safe
    • Flat screen satellite TV
    Details
    Balcony or terrace • Bathroom with shower only • Extra bed (On Request) • Connecting rooms available (On Request) • Closed room
    Nightly petits fours
    Beds details
    2 double beds (bedroom 2)
  • Grand Presidential Suite

    • View
      Run of the house View
    • Beds
      1 king-size bed (bedroom 1)
    • Occupancy
      Maximum 8
      8 adults max.
      6 children max.
      • WiFi
      • Mini-Bar
      • In-Room Safe
      • Flat screen satellite TV
    Details
    • WiFi
    • Mini-Bar
    • In-Room Safe
    • Flat screen satellite TV
    Details
    Terrace • Full bathroom • Closed living room • Work Area • Closed room
    Beds details
    2 double beds (bedroom 2)

General inclusions

For travel between November 1, 2024 and October 31, 2025
  • À la carte dinners (reservations required for some restaurants)
  • Daily activities program
  • Daily sports
  • Domestic drinks
  • Evening entertainment
  • In-room liquor dispenser
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Phone calls to Canada (restrictions apply)
  • Premium brand drinks
  • Room service available 24-hour
  • Selected international drinks (unlimited, house wine included)
  • Turn-down service
  • Buffet breakfast, lunch and dinner
  • Service of a representative at destination

Notes

Access to all services and facilities of all Palace Resorts. Except at the Le Blanc Spa Resort . (Transportation not included to Beach Palace, Sun Palace & Playacar Palace.)
For travel between November 1, 2025 and October 31, 2026
  • À la carte dinners (reservations required for some restaurants)
  • Daily activities program
  • Daily sports
  • Domestic drinks
  • Evening entertainment
  • In-room liquor dispenser
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Phone calls to Canada (restrictions apply)
  • Premium brand drinks
  • Room service available 24-hour
  • Selected international drinks (unlimited, house wine included)
  • Turn-down service
  • Buffet breakfast, lunch and dinner
  • Service of a representative at destination

Notes

Access to all services and facilities of all Palace Resorts. Except at the Le Blanc Spa Resort . (Transportation not included to Beach Palace, Sun Palace & Playacar Palace.)

Meal plans

For travel between November 1, 2024 and October 31, 2026
All inclusive

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

Product Types

For travel between November 1, 2024 and October 31, 2026
Package
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
Accommodation only
  • Hotel taxes and service charges
  • Accommodation for the chosen period

Services

  • Parking available at the hotel
  • Disco
  • Fitness center
  • Evening entertainment
  • Live music
  • Convenience StoreAdditional fees
  • Doctor on site Additional fees
  • Laundry servicesAdditional fees
  • Currency exchangeAdditional fees
  • ATMAdditional fees
  • Jewellery storeAdditional fees
  • Gift shopAdditional fees
  • Photo shopAdditional fees
  • Convention centreAdditional fees
  • Beauty salon Additional fees
  • Spa services Additional fees
  • Car RentalAdditional fees
  • This hotel accepts student groups

Internet

  • Computer access
  • Free WiFi available :
    • lobby
    • room

Kids

  • Rooms for family of 5 or more
  • Kids' Club (ages 4 to 17)
  • Teen Club (ages 13 to 17)
  • Playground
  • Water park
  • BabysittingAdditional fees
  • Minimum age to check in without an adult : 18 years old

Notes

Waterpark: lazy river, kids splash zone (little kids), waves' pool, 6 water slides, food stand and bars.
The Playroom: neon Mini Golf, a 3-floor Labyrinth, Arcade, Bumper Cars, Laser Maze, Time Freak, Interactive Sports, Sky Trail, Mirror Maze, and much more. For children from 4 to 17 years old (under 4 years, child must be accompanied by an adult).

Photos

Beach

  • Beach Club on site
  • Beach club on the beach
  • Palapas
  • Long chairs

Photos

Water activities

  • Aquafitness
  • Deep sea fishingAdditional fees
  • FishingAdditional fees
  • Glass-bottom boatAdditional fees
  • Jacuzzi
  • Motorized water sportsAdditional fees
  • Non-motorized water sports
  • ParasailingAdditional fees
  • SailingAdditional fees
  • Scuba diving

Land activities

  • Basketball
  • Board games
  • BowlingAdditional fees
  • Dance lessons
  • Fitness center
  • Games room
  • Giant chess board
  • Horseback riding nearbyAdditional fees
  • Jogging track
  • Karaoke
  • Mini-golf
  • Pilates
  • Spinning
  • Tennis
  • Video games
  • Volleyball
  • Yoga
  • ZiplineAdditional fees
  • Golf

Spa Additional fees

  • Body Treatments
  • Massage

Photos

Scuba diving

  • Scuba diving centre off-siteAdditional fees
  • Introduction to scuba diving in pool

Tennis

  • 4 tennis court(s)
  • Night Tennis

Golf

  • Golf course nearbyAdditional fees
  • Golf course on siteAdditional fees

Moon Spa & Golf Club Golf course near the property

  • Location: Carretera Federal a Chetumal-Cancun Km. 340
  • Phone: 9988816100
  • Email: teetimes@palaceresorts.com
  • Website: https://www.palaceresorts.com/
  • Designed by Jack Nicklaus
  • 27 holes
  • Driving rangeAdditional fees
  • LockersAdditional fees
  • Par 72
  • 7,165 yards
  • Pre-reserved tee times available
  • Putting green
  • Teaching proAdditional fees
  • Club houseAdditional fees
  • Mandatory golf cartAdditional fees
  • Pro shopAdditional fees
  • Chipping green

Riviera Cancun Golf & Resort Golf course near the property

  • Location: Blvd. Kukulcán Km. 26, Zona Hotelera
  • Phone: 9988487777
  • Email: info@golfpromotions.mx
  • Website: https://rivieracancungolfclub.com/
  • Designed by Jack Nicklaus
  • 18 holes
  • Driving rangeAdditional fees
  • LockersAdditional fees
  • Par 72
  • 7,060 yards
  • Golf cart included
  • Pre-reserved tee times available
  • Putting green
  • Teaching proAdditional fees
  • Club houseAdditional fees
  • Mandatory golf cartAdditional fees
  • Minimum age to play : 14 years old
  • Pro shopAdditional fees
  • Chipping green
  • Golf Promo

    Golf Promo

    Stay & Play Promotion
    Golf is included for guests who book and stay during the above period. 

    Reservation dates: from January 15, 2025 to June 15, 2025
    Travel dates: from January 15, 2025 to December 31, 2025
  • Family Promo

    Family Promo

    Kids stay and eat free
    Children under 18 stay and eat free.
    Sharing the room with 1 paying adult.


    Reservation dates: from January 14, 2025 to December 20, 2025.
    Travel dates: from January 14, 2025 to December 20, 2026.
  • Hotel credit offered

    Hotel credit offered

    Receive US $500 in Spa Credit

    Applicable by the hotelier at destination.
    New reservation only. Per room, per stay of 4 nights or more.


    Reservation dates: until June 20, 2025
    Travel dates: until December 20, 2025.

Wedding and honeymoon

  • Free honeymoon package
    To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.
  • Free wedding package
    Certain restrictions and administration fees may apply. A minimum number of passengers may be required.
  • Honeymoon PackageAdditional fees
    For information on available wedding and honeymoon packages, please contact your travel agent.
  • Wedding packageAdditional fees
    For information on available wedding and honeymoon packages, please contact your travel agent.

Restaurants

Bars

Aquatic excursion Additional fees

  • Catamaran Isla Mujeres, Cancun

    Catamaran Isla Mujeres Regular (from Riviera Maya)

    Riviera Maya

    10 hours
  • Underwater world

    Underwater World (from Riviera Maya)

    Riviera Maya

    7 hours
  • Rio Secreto, Mexico

    Rio Secreto (from Riviera Maya)

    Riviera Maya

    5 hours
  • Luxury sunset sailing

    Luxury Sunset Sailing (from Riviera Maya)

    Riviera Maya

    4 hours

Cultural excursions Additional fees

  • Chichen Itza, Mexico

    Chichen Itza (from Riviera Maya)

    Riviera Maya

    ½ day, 30 minutes
  • Tulum

    Tulum half a day Tour (from Riviera Maya)

    Riviera Maya

    2 hours, 30 minutes
  • Tullum & Village

    Tulum & Village (from Riviera Maya)

    Riviera Maya

    5 hours, 30 minutes

Adventure tours and excursions Additional fees

  • ATV Xpress Single

    ATV Xpress Double (from Riviera Maya)

    Riviera Maya

    4 hours, 30 minutes
  • ATV Xpress Single

    ATV Xpress Single (from Riviera Maya)

    Riviera Maya

    4 hours, 30 minutes
  • 3 snorkeling ecosystem excursion

    3 Snorkeling Ecosystem (from Riviera Maya)

    Riviera Maya

    6 hours

FAQ

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As rated by Transat 5 stars

Hotel ranking descriptions

  • 5 starsA luxury resort offering first-class accommodation along with a very wide range of services and facilities.
  • 4 starsA superior resort offering a high standard of accommodation along with a wide array of services and facilities.
  • 3 starsAn intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
  • 2 starsA standard resort offering comfortable accommodation and basic services.