Hard Rock Hotel Riviera Maya

5 stars

HOTEL CREDIT OFFERED PROMO

Hard Rock Hotel Riviera Maya

The Hard Rock Riviera Maya Hotel in Riviera Maya is nestled on a quiet private beach next to Puerto Aventuras, approximately 70 km from the Cancun airport. This 5-star all-inclusive hotel is divided into family-friendly and adult-only sections, each with dedicated installations and areas such as pools, beaches, and accommodations. With a wide range of room types accommodating all your needs, guests can also enjoy free WiFi throughout the complex. The resort is ideal for destination weddings and even boasts a lovely chapel.

Besides a Beach Club, guests have access to numerous long chairs, palapas, and Bali beds ($) lining the private, white sand beach. This spot is perfect for snorkelling lovers and guests can explore the clear sea thanks to the many non-motorized water sports available, such as kayaking. The resort has various sprawling pools, including some for adults only and kids. Play in the water as a family or drop your children at the Kid’s Club (ages 4 to 12) before heading to the swim-up bar at the adult pool to sip a tropical cocktail. Younger guests will have a blast at the water park with slides and water games. A Gaming Lounge is a popular spot for teenagers.

A plethora of land activities are available to keep you busy, such as a climbing wall, tennis, spinning, bicycles, bingo, yoga, and more. The resort also has a fitness centre. For an extra fee, you can play bowling ($), hit the greens at nearby golf courses ($) or rejuvenate your body and mind at the onsite spa ($). Whether you are craving a savoury snack, a sweet dessert, a gourmet meal, and everything in between, the culinary offer will leave you satisfied and full! There are also numerous bars throughout the resort, including at the disco, a great spot to end the night!

Km 72, Carretera Cancun-Chetumal 77710 Puerto Aventuras Mexico

70 km From Cancun International Airport

Minimum age required

For some sections : 18For check-in : 18

Hotel Photos

Voltage
110/120volts
Number of rooms
1264
Local time
4:02
Check in time
15:00
Check out time
12:00

Area: Puerto Aventuras
Close to a park/nature reserve
Close to an attraction/town/historical site
9 buildings of 3 floors
Elevator
Adult section
Kid's Club
5 pools
9 restaurants
10 bars
WiFi: entire complex
Spa ($)
Fitness center
In-room safe
Weddings

Hotel coordinates Hard Rock Hotel Riviera Maya

Km 72, Carretera Cancun-Chetumal 77710 Puerto Aventuras Mexico

70 km from Cancun International Airport

Telephone : 529848751130
Fax : 529848751131

Map
Hotel plan

Important information

Before you travel, it’s important that you check the entry requirements of your destination country and the measures to follow upon your return. See details in our practical guide.

Visit the Government of Canada travel website for advice and advisories and information regarding safety and security, entry and exit requirements, health and vaccination, climate and government assistance.

- Environmental tax The tax (per night/per room) is charged by the hotel. Payment can be done by cash (pesos or us dollar) or credit card. Subject to change without prior notice.

- Paving works Please note that paving work is underway on the highway connecting Cancun airport to the hotel areas. This work is expected to continue for approximately 3 months. Due to the reduction in the number of lanes, significant delays may occur during transfers. Transat has adjusted the transfer times accordingly, thank you for your patience and understanding.

Room details

Included in all the rooms

Bath type : Whirlpool • Individual air-conditioning • Hairdryer • Iron • Coffee/tea-maker • Clock radio • Telephone • Non-smoking • Voltage: 110/120 • Bathrobes and slippers in room

Diamond King
- View
  Run of the house View
- Beds
  1 king-size bed
- Occupancy
  Maximum 2
  2 adults max.
- WiFi
  Mini-Bar
  In-Room Safe
  Flat screen satellite TV
Details
WiFi
Mini-Bar
In-Room Safe
Flat screen satellite TV
Details
Room dimensions: 45 m² • Balcony or terrace • Bathroom with shower only • Shower : Regular • Whirlpool in room • Pillow Menu • Work Area • Extra bed (On Request) • Turn-down service • Exclusive check-in and late check-out (early check‐in; subject to availability) • Room service (24 h) • Aromatherapy • Bath amenities • Complimentary beach bag
Deluxe Family Room 2 Bedrooms
- View
  Resort View
- Beds
  1 king-size bed (bedroom 1)
- Occupancy
  Maximum 6
  4 adults max.
  4 children max.
- WiFi
  Mini-Bar
  In-Room Safe
  Flat screen satellite TV
Details
WiFi
Mini-Bar
In-Room Safe
Flat screen satellite TV
Details
Room dimensions: 90 m² • Balcony or terrace • Full bathroom • Shower : Regular • Whirlpool in room • Work Area • Extra bed (On Request) • Crib (On Request) • Closed room • Turn-down service • Mini-bar for kids; with snacks, juices, soda, chocolate milk, candy and more • Room service (for adults and kids) • Bath amenities (for adults and kids) • Bonus (Fun in The Sun Bucket Kit for kids) • Resort Credit
Beds details
2 double beds (bedroom 2)
Deluxe Partial Ocean View Double Bed
- View
  Partial Ocean View
- Beds
  2 double beds
- Occupancy
  Maximum 4
  4 adults max.
  2 children max.
- WiFi
  Mini-Bar
  In-Room Safe
  Flat screen satellite TV
Details
WiFi
Mini-Bar
In-Room Safe
Flat screen satellite TV
Details
Room dimensions: 45 m² • Balcony • Full bathroom • Shower : Regular • Whirlpool in room • Room Service • Work Area • Extra bed (On Request) • Crib (On Request) • Turn-down service • Bath amenities
Deluxe Sky Terrace 1 Bedroom
- View
  Run of the house View
- Beds
  1 king-size bed
- Occupancy
  Maximum 3
  2 adults max.
  1 children max.
- WiFi
  Mini-Bar
  In-Room Safe
  Flat screen satellite TV
Details
WiFi
Mini-Bar
In-Room Safe
Flat screen satellite TV
Details
Room dimensions: 90 m² • Terrace • Full bathroom • Shower : Regular • Outside whirlpool • Room Service • Extra bed (On Request) • Turn-down service • Access to a private 3rd floor grand sky terrace with lounge chairs • Bath amenities
Deluxe Grand Sky Terrace 2 Bedrooms
- View
  Run of the house View
- Beds
  1 king-size bed (bedroom 1)
- Occupancy
  Maximum 6
  6 adults max.
  4 children max.
- WiFi
  Mini-Bar
  In-Room Safe
  Flat screen satellite TV
Details
WiFi
Mini-Bar
In-Room Safe
Flat screen satellite TV
Details
Room dimensions: 179 m² • Terrace • Full bathroom • Shower : Regular • Whirlpool in room • Room Service • Work Area • Extra bed (On Request) • Crib (On Request) • Closed room • Turn-down service • Access to a private 3rd floor grand sky terrace, lounge chairs and hot tub • Bath amenities (for adults and kids)
Beds details
2 double beds (bedroom 2)
Deluxe Gold Room Double Beds
- View
  Garden View
- Beds
  2 double beds
- Occupancy
  Maximum 4
  4 adults max.
  2 children max.
- WiFi
  Mini-Bar
  In-Room Safe
  Flat screen satellite TV
Details
WiFi
Mini-Bar
In-Room Safe
Flat screen satellite TV
Details
Room dimensions: 45 m² • Balcony • Bathroom with shower only • Shower : Regular • Room Service • Work Area • Extra bed (On Request) • Crib (On Request) • Turn-down service • Bath amenities
Deluxe Gold Room King Bed
- View
  Garden View
- Beds
  1 king-size bed
- Occupancy
  Maximum 2
  2 adults max.
- WiFi
  Mini-Bar
  In-Room Safe
  Flat screen satellite TV
Details
WiFi
Mini-Bar
In-Room Safe
Flat screen satellite TV
Details
Room dimensions: 45 m² • Balcony or terrace • Full bathroom • Shower : Regular • Whirlpool in room • Room Service • Work Area • Extra bed (On Request) • Crib (On Request) • Turn-down service • Bath amenities
Rock Suite Ocean Front Roof Top Lounge 2 Bedrooms
- View
  Oceanfront
- Beds
  1 king-size bed (bedroom 1)
- Occupancy
  Maximum 6
  6 adults max.
  4 children max.
- WiFi
  Mini-Bar
  In-Room Safe
  Flat screen satellite TV
Details
WiFi
Mini-Bar
In-Room Safe
Flat screen satellite TV
Details
Room dimensions: 480 m² • Balcony or terrace • Full bathroom • Shower : Regular • Whirlpool in room • Pillow Menu • Living area • Work Area • Extra bed (On Request) • Crib (On Request) • Closed room • Room service (24-hour with select menu) • Turn-down service and nightly petit fours • Aromatherapy • Bath amenities
Sky terrace with a hydro spa tub, table, chairs and a restroom
Beds details
2 double beds (bedroom 2)
Rock Suite Ocean Front 2 Bedrooms
- View
  Oceanfront
- Beds
  1 king-size bed (bedroom 1)
- Occupancy
  Maximum 6
  6 adults max.
  4 children max.
- WiFi
  Mini-Bar
  In-Room Safe
  Flat screen satellite TV
Details
WiFi
Mini-Bar
In-Room Safe
Flat screen satellite TV
Details
Room dimensions: 240 m² • Balcony • Full bathroom • Shower : Regular • Whirlpool in room • Pillow Menu • Living area • Work Area • Extra bed (On Request) • Crib (On Request) • Closed room • Restaurant(s) (exclusive) • Room service (24-hour with select menu) • Turn-down service and nightly petit fours • Aromatherapy • Bath amenities
Beds details
2 double beds (bedroom 2)
Rock Royalty Partial Ocean View Double Beds
- View
  Partial Ocean View
- Beds
  2 double beds
- Occupancy
  Maximum 4
  4 adults max.
  2 children max.
- WiFi
  Mini-Bar
  In-Room Safe
  Flat screen satellite TV
Details
WiFi
Mini-Bar
In-Room Safe
Flat screen satellite TV
Details
Room dimensions: 45 m² • Balcony • Bathroom with shower or bath • Shower : Regular • Whirlpool in room • Pillow Menu • Room Service • Work Area • Extra bed (On Request) • Crib (On Request) • Turn-down service • Massage • Snacks • VIP room amenities • Late check-out (subject to availability) • Aromatherapy • Bath amenities • VIP check in and check out
Beach bag
Rock Royalty Partial Ocean View King Bed
- View
  Partial Ocean View
- Beds
  1 king-size bed
- Occupancy
  Maximum 2
  2 adults max.
- WiFi
  Mini-Bar
  In-Room Safe
  Flat screen satellite TV
Details
WiFi
Mini-Bar
In-Room Safe
Flat screen satellite TV
Details
Room dimensions: 45 m² • Balcony • Bathroom with shower or bath • Shower : Regular • Whirlpool in room • Pillow Menu • Room Service • Work Area • Extra bed (On Request) • Crib (On Request) • Turn-down service • Massage • Snacks • VIP room amenities • Late check-out (subject to availability) • Aromatherapy • Bath amenities • VIP check in and check out
Beach bag
Rock Star Suite 2-Bedroom
- View
  Oceanfront
- Beds
  1 king-size bed (bedroom 1)
- Occupancy
  Maximum 6
  6 adults max.
  4 children max.
- WiFi
  Mini-Bar
  In-Room Safe
  Flat screen satellite TV
Details
WiFi
Mini-Bar
In-Room Safe
Flat screen satellite TV
Details
Room dimensions: 463 m² • Terrace • Full bathroom • Shower : Rain • Pillow Menu • Room Service • Living area • Extra bed (On Request) • Crib (On Request) • Closed room • Turn-down service • Room service (24-hour with select menu) • Turn-down service and nightly petit fours • Priority check-in at the hotel • Late check-out until 3 pm (available upon request) • Aromatherapy • Bath amenities
Rock Royal Personal Assistant ( on call ) • Express Luggage delivery • Complementary 25-minute couple's massage at the Rock Spa
Beds details
2 double beds (bedroom 2)
Heaven Diamond King Bed Adult Section
- View
  Run of the house View
- Beds
  1 king-size bed
- Occupancy
  Maximum 2
  2 adults max.
- WiFi
  Mini-Bar
  In-Room Safe
  Flat screen satellite TV
Details
WiFi
Mini-Bar
In-Room Safe
Flat screen satellite TV
Details
Room dimensions: 45 m² • Balcony or terrace • Full bathroom • Shower : Regular • Whirlpool in room • Pillow Menu • Work Area • Extra bed (On Request) • Turn-down service • Exclusive check-in and late check-out (early check‐in; subject to availability) • Room service (24 h) • Aromatherapy • Bath amenities • Complimentary beach bag
Heaven Deluxe Gold Double Beds Adult Section
- View
  Garden View
- Beds
  2 double beds
- Occupancy
  Maximum 4
  4 adults max.
- Mini-Bar
  In-Room Safe
  Flat screen satellite TV
Details
Mini-Bar
In-Room Safe
Flat screen satellite TV
Details
Room dimensions: 45 m² • Balcony or terrace • Full bathroom • Shower : Regular • Whirlpool in room • Room Service • Work Area • Extra bed (On Request) • Bath amenities
Heaven Deluxe Gold King Bed Adult Section
- View
  Garden View
- Beds
  1 king-size bed
- Occupancy
  Maximum 2
  2 adults max.
- WiFi
  Mini-Bar
  In-Room Safe
  Flat screen satellite TV
Details
WiFi
Mini-Bar
In-Room Safe
Flat screen satellite TV
Details
Room dimensions: 45 m² • Balcony • Full bathroom • Shower : Regular • Whirlpool in room • Room Service • Work Area • Extra bed (On Request) • Crib (On Request) • Turn-down service • Bath amenities
Heaven Deluxe Room Sky Terrace 1 Bedroom Adult Section
- View
  Run of the house View
- Beds
  1 king-size bed
- Occupancy
  Maximum 2
  2 adults max.
- WiFi
  Mini-Bar
  In-Room Safe
  Flat screen satellite TV
Details
WiFi
Mini-Bar
In-Room Safe
Flat screen satellite TV
Details
Room dimensions: 90 m² • Terrace • Full bathroom • Shower : Regular • Outside whirlpool • Room Service • Extra bed (On Request) • Turn-down service • Access to a private 3rd floor grand sky terrace with lounge chairs • Bath amenities
Heaven Deluxe Swim Up King Bed Adult Section
- View
  Garden View
- Beds
  1 king-size bed
- Occupancy
  Maximum 2
  2 adults max.
- WiFi
  Mini-Bar
  In-Room Safe
  Flat screen satellite TV
Details
WiFi
Mini-Bar
In-Room Safe
Flat screen satellite TV
Details
Room dimensions: 45 m² • Balcony • Full bathroom • Shower : Regular • Whirlpool in room • Room Service • Work Area • Crib (On Request) • Turn-down service • Bath amenities
Heaven Rock Royalty Partial Ocean View King Bed Adult Section
- View
  Partial Ocean View
- Beds
  1 king-size bed
- Occupancy
  Maximum 2
  2 adults max.
- WiFi
  Mini-Bar
  In-Room Safe
  Flat screen satellite TV
Details
WiFi
Mini-Bar
In-Room Safe
Flat screen satellite TV
Details
Room dimensions: 45 m² • Balcony • Full bathroom • Shower : Regular • Whirlpool in room • Pillow Menu • Room Service • Work Area • Turn-down service • Snacks • VIP room amenities • Late check-out (subject to availability) • Aromatherapy • Bath amenities • VIP check in and check out
Beach bag
Heaven Rock Suite Ocean Front 2 Bedrooms Personal Assistant Adult Section
- View
  Oceanfront
- Beds
  1 king-size bed (bedroom 1)
- Occupancy
  Maximum 6
  6 adults max.
- WiFi
  Mini-Bar
  In-Room Safe
  Flat screen satellite TV
Details
WiFi
Mini-Bar
In-Room Safe
Flat screen satellite TV
Details
Room dimensions: 240 m² • Balcony • Full bathroom • Shower : Regular • Whirlpool in room • Pillow Menu • Living area • Work Area • Extra bed (On Request) • Closed room • Restaurant(s) (exclusive) • Room service (24-hour with select menu) • Turn-down service and nightly petit fours • Aromatherapy • Bath amenities
Beds details
2 double beds (bedroom 2)
Heaven Rock Suite Ocean Front Roof Top Lounge Adult Section
- View
  Oceanfront
- Beds
  1 king-size bed (bedroom 1)
- Occupancy
  Maximum 4
  4 adults max.
- WiFi
  Mini-Bar
  In-Room Safe
  Flat screen satellite TV
Details
WiFi
Mini-Bar
In-Room Safe
Flat screen satellite TV
Details
Room dimensions: 480 m² • Balcony or terrace • Full bathroom • Shower : Regular • Whirlpool in room • Pillow Menu • Living area • Work Area • Extra bed (On Request) • Crib (On Request) • Closed room • Room service (24-hour with select menu) • Turn-down service and nightly petit fours • Aromatherapy • Bath amenities
Sky terrace with a hydro spa tub, table, chairs and restroom
Beds details
2 double beds (bedroom 2)

General inclusions

For travel between November 1, 2024 and October 31, 2026

Daily activities program
Daily sports
Domestic drinks and select premium brand drinks (unlimited, house wine included)
Evening entertainment
Mini-bar restocked daily (water, soft drinks and beer)
Non-motorized water sports (select)
Phone calls to Canada (unlimited, restrictions apply)
Room service 24-hour
Snacks
Turn-down service
Buffet breakfast, lunch and dinner
À la carte lunch and dinner (unlimited, reservation recommended)
Service of a representative at destination

Meal plans

For travel between November 1, 2024 and October 31, 2026

All inclusive

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

Product Types

For travel between November 1, 2024 and October 31, 2026

Package

Roundtrip transfers between airport and hotel (package only)
Roundtrip flight in Economy Class (package only)
Hotel taxes and service charges
Accommodation for the chosen period

Accommodation only

Hotel taxes and service charges
Accommodation for the chosen period

Services

Parking available at the hotel
Disco
Fitness center
Evening entertainment
Live music
Convenience StoreAdditional fees
Doctor on site Additional fees
Nurse on site
Laundry servicesAdditional fees
Currency exchange
ATM
Gift shopAdditional fees
Convention centre
Beauty salon Additional fees
Car RentalAdditional fees

Internet

Computer access
Free WiFi available :
- the entire complex

Kids

Rooms for family of 5 or more
Kids' Club (ages 4 to 12)
1 kids pool(s)
Water park
Mini-disco
BabysittingAdditional fees
Minimum age to check in without an adult : 18 years old

Photos

Beach

Private beach
Beach club on the beach
Palapas
Long chairs
Bali bedsAdditional fees

Photos

Water activities

Kayaking
Non-motorized water sports
Paddleboard
Snorkeling

Land activities

Aerobics
Bicycles
Bingo
BowlingAdditional fees
Climbing wall
Dance lessons
Fitness center
Spanish lessons
Spinning
Stretching sessions
Yoga
Golf

Spa Additional fees

Body Treatments
Massage

Photos

Golf

Golf course nearbyAdditional fees

Riviera Cancun Golf & Resort Golf course near the property

Location: Blvd. Kukulcán Km. 26, Zona Hotelera
Phone: 9988487777
Email: info@golfpromotions.mx
Website: https://rivieracancungolfclub.com/

Designed by Jack Nicklaus
18 holes
Driving rangeAdditional fees
LockersAdditional fees
Par 72
7,060 yards
Golf cart included
Pre-reserved tee times available
Putting green
Teaching proAdditional fees
Club houseAdditional fees
Mandatory golf cartAdditional fees
Minimum age to play : 14 years old
Pro shopAdditional fees
Chipping green

Hard Rock Golf Club Riviera Maya Golf course near the property

Location: Paseo Xaman-Há s/n, Manzana 26, Playa Del Carmen
Phone: 529848734990
Email: teetimesrivieramaya@hrhrivieramaya.com

Designed by Robert Von Hagge
18 holes
Driving rangeAdditional fees
LockersAdditional fees
Par 72
7,144 yards
Putting green
Teaching proAdditional fees
Club houseAdditional fees
Pro shopAdditional fees
Chipping green

Notes

25% service fee applies.

Hotel credit offered Promo
Receive US $200 in discount coupons
Applicable by the hotelier at destination, on selected products and services.
New and existing reservation. Per room, per night. Minimum stay 1 night, maximum stay 14 nights.

Reservation dates: from March 18, 2025 to May 31, 2025.
Travel dates: from March 18, 2025 to December 31, 2025.
Read more >

Wedding and honeymoon

Free honeymoon package
To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.
Honeymoon PackageAdditional fees
For information on available wedding and honeymoon packages, please contact your travel agent.
Wedding packageAdditional fees
For information on available wedding and honeymoon packages, please contact your travel agent.

Restaurants

Bars

Hotel Photos

Rooms photos

Hotel activities

Aquatic excursion Additional fees

Catamaran Isla Mujeres Regular (from Riviera Maya)
Riviera Maya
10 hours
Underwater World (from Riviera Maya)
Riviera Maya
7 hours
Rio Secreto (from Riviera Maya)
Riviera Maya
5 hours
Luxury Sunset Sailing (from Riviera Maya)
Riviera Maya
4 hours

Cultural excursions Additional fees

Chichen Itza (from Riviera Maya)
Riviera Maya
½ day, 30 minutes
Tulum half a day Tour (from Riviera Maya)
Riviera Maya
2 hours, 30 minutes
Tulum & Village (from Riviera Maya)
Riviera Maya
5 hours, 30 minutes

Adventure tours and excursions Additional fees

ATV Xpress Double (from Riviera Maya)
Riviera Maya
4 hours, 30 minutes
ATV Xpress Single (from Riviera Maya)
Riviera Maya
4 hours, 30 minutes
3 Snorkeling Ecosystem (from Riviera Maya)
Riviera Maya
6 hours

FAQ

As rated by Transat 5 stars

Hotel ranking descriptions

5 starsA luxury resort offering first-class accommodation along with a very wide range of services and facilities.
4 starsA superior resort offering a high standard of accommodation along with a wide array of services and facilities.
3 starsAn intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
2 starsA standard resort offering comfortable accommodation and basic services.